Shipping & Returns

We have life time no questions asked return-cum-exchange policy. The exchange value will be calculated as follows:

Category	Return-cum-exchange Value
Gold	100% of the invoice value
Diamond	100% of the invoice value
Making charges	None
GST	None

 

In case you wish to raise a request for a return-cum-exchange, you are requested to [raise a request on the website].

We will send an email confirmation and arrange for a pickup from your address. You are requested to handover all the products, invoice and certificates in the same box with proper packaging back to the pickup executive. Once the box reaches our officer, our team will undertake a thorough check of the product.

Once it passes the quality check, we will issue a credit note as per value above. You can purchase a new product within 30 days of the credit note issuance. The quality check will also involve ensuring the authentication of the diamond shipped v/s returned, using the unique identification number (UIN) that is mentioned in the certificate and that is inscripted on the diamond. No wear and tear, re-work, alteration should have been done on the products for it to be eligible for this policy.

In case the product is damaged on receipt or the UIN does not match then your return request will be rejected our team will contact you for further information. The Company’s decision regarding the quality check shall be final and binding on the customer.

We reserve the right to modify this policy at any time. Changes will take effect immediately upon posting on our website, so please review this page frequently

 

You can only exchange a product once.